This policy has been prepared to guide the employees and business partners of PİRSAN Customs Consultancy and Advisory LTD. Co. in acting in accordance with the company’s ethical principles, and to ensure that the company’s ethical standards are adopted by customers, suppliers, and all stakeholders.

PİRSAN Customs Brokerage and Consultancy LTD. ŞTİ. commits to conducting its operations in compliance with national and international regulations, the fundamental conventions of the International Labour Organization (ILO), the Universal Declaration of Human Rights of the United Nations, and business ethics principles.

The company management supports the implementation of this policy, provides the necessary resources, and expects all employees to act in accordance with these principles. All employees and suppliers are informed about the policy.

This policy applies to all company operations, employees, and all parties engaged in business relationships with the company. Its implementation is regularly monitored, assessed, and improved as necessary.

1. Integrity and Ethical Conduct

Integrity and honesty are our primary values in all business processes and relationships. We act with fairness, transparency, and accountability toward employees and all stakeholders.

2. Confidentiality

Confidential information includes the company’s trade secrets, financial information, customer and supplier data, employees’ personal information, and any information covered under third-party confidentiality agreements.

Employees are responsible for safeguarding any information they access as part of their duties and must not share it with unauthorized parties.

The company complies with applicable data protection regulations and takes the necessary technical and administrative measures to ensure data security.

3. Conflict of Interest

Employees of PİRSAN Customs Consultancy and Advisory LTD. Co. avoid actual or potential conflicts of interest. While performing their duties, employees must not seek personal gain for themselves, their family members, or close associates.

Any situation that could create a conflict of interest must be reported to the relevant management without delay.

4. Our Responsibilities

In addition to legal obligations, we strive to fulfill our responsibilities toward customers, employees, suppliers and business partners, competitors, society, and the environment, as outlined below.

4.1 Legal Responsibilities

 

All domestic and international activities are conducted in full compliance with local laws and international regulations. Accurate, complete, and understandable information is provided to regulatory authorities in a timely manner. Transparency and accountability are fundamental in all operations.

4.2 Responsibilities to Customers

We operate with a customer-focused approach, responding to customer needs and requests promptly and accurately.

Our services are delivered on time and in accordance with agreed terms, and customer information is protected with strict confidentiality.

4.3 Responsibilities to Employees

We respect employee rights and are committed to providing a discrimination-free, fair, safe, and healthy work environment.

We support the professional development of our employees and provide equal opportunities. Employees receive regular training to raise awareness on business ethics, human rights, and occupational health and safety.

4.4 Responsibilities to Suppliers and Business Partners

We maintain relationships with suppliers and business partners based on mutual trust and respect.

Compliance with the prohibition of child labor, forced labor, and human trafficking is contractually mandatory for all suppliers and business partners, and is regularly assessed.

4.5 Responsibilities to Competitors

We compete fairly and within the framework of legal and ethical regulations, avoiding any behavior that may constitute unfair competition.

4.6 Responsibilities to Society and the Environment

We conduct our operations with environmental awareness and adopt a sustainability approach.

By fulfilling our responsibilities to society and the environment, we aim to leave a livable world for future generations.

5. Occupational Health, Safety, and Environment (HSE)

The health and safety of our employees are a top priority. All necessary measures are taken to ensure a safe working environment, and continuous training is provided. 

Occupational health, safety, and environmental risks arising from our operations are regularly assessed, and improvement actions are implemented to mitigate these risks.

6. Employees

6.1 Fair Work Environment

PİRSAN Customs Consultancy and Advisory LTD. Co. considers the creation and maintenance of a fair work environment as one of its top priorities.

All employees are provided with equal opportunities, and no discrimination is tolerated. Harassment and mistreatment are strictly prohibited.

6.2 Forced Labor and Human Trafficking

Forced labor, bonded labor, human trafficking, and modern slavery are strictly prohibited.

6.3 Confidentiality and Employee Privacy

Employees’ personal lives are respected. Personal data is kept confidential and must not be disclosed to unauthorized persons.

6.4 Prevention of Child Labor

Child labor is strictly prohibited, and compliance with applicable laws regarding minimum working age is ensured.

6.5 Special Protection for Young Workers

Young employees are not assigned to work that may endanger their health or safety.

6.6 Freedom of Association and Social Dialogue

PİRSAN Customs Consultancy and Logistics Ltd. respects employees’ rights to establish and join trade unions and to be represented through collective bargaining agreements.

The Company is committed to maintaining open, transparent, and constructive communication with employee representatives and/or trade union representatives. In this context, matters related to working conditions and employee rights are regularly reviewed and discussed.

The Company ensures that employees can freely express their views and opinions and does not tolerate any form of discrimination or retaliation related to such participation.

The Company also aims to continuously improve its social dialogue mechanisms and enhance employee engagement practices.

6.7 Working Hours and Compensation

Working hours and compensation are regulated in accordance with applicable legislation.

7. Anti-Bribery and Corruption

PİRSAN Customs Consultancy and Advisory LTD. Co. adopts a zero-tolerance policy toward bribery, corruption, fraud, and similar unethical behavior.

No employee may offer, accept, or participate in any activity aimed at obtaining material or non-material benefits. Violations of this policy are subject to disciplinary action.

8. Ethics Hotline 

Employees may report any ethical violation or concern regarding working conditions through secure and confidential communication channels.

All reports are kept confidential, and whistleblowers acting in good faith are protected from retaliation.

No retaliation shall be applied against individuals who report concerns.